Are you working in an open office? How many times have you thought that everyone around you knows exactly what you’re doing and what the status of your project is and then discover in a conversation, that in fact the people sitting around you have absolutely no clue? The same applies to projects. Way too often we assume that everyone knows what’s going on, when the truth is there’s never enough communication in a project and you can never over-communicate!
The experience I’ve accumulated over the – too many to admit – years as a project manager have boiled down to a couple of observations and rules of thumb I follow. Some of the observations include:
The rules of thumb that I always apply are:
I’ve seen a change in the past years from companies relying on their service providers’ project management methods to developing their own methods and requiring their service providers to use them. Although the project management standards such as PMI or Prince 2 teach project communications and offer ready templates for it, I’ve been surprised to see that a lot of companies’ own project management methods don’t even mention project communications. I’ve even worked for a customer where the communications department said only they do communications in the company and a project is not even allowed to have a communications plan. My experiences, however, shows that communications has a direct correlation to user satisfaction, so I say: Communicate! Communicate! Communicate!